We love our customers. Without them, we do not have a business. Nor do any of us have a job. We believe it’s easy to look good when things are going smoothly. But the real test of a company is when they go pear-shaped. We are determined to delight each and every customer, whatever it takes.
We value our people. We believe that every business is only as good as its people. We want to attract energetic, talented people who want to make real change . Because we’ll take them there.
It all starts with attitude. Everything else can be taught. We value a great attitude above all else.
Communication is everything. Regular, open and honest communication. But even more importantly, direct communication. Our people don’t skirt around issues. They get to the heart of matters, even when it’s a difficult topic.
Leave your ego at the door. We have no room for egos. Our people are humble, approachable and down-to-earth.
Be friendly and inclusive. Extremely so. We want an inclusive workplace where everyone loves coming to work. Pure and simple. If you do not believe in this and will not do everything you can to achieve it, then you are not a good fit for Essence. Also pure and simple.
There is always a better way. We strive to make continuous incremental improvements to all facets of our business. We know that the best changes will always come from our front-line people, those closest to the customer. And since there is always room for improvement in everything we do, our work is never done. Keep it simple. We hate complexity. We will always find ways to simplify. Values again
Keep it simple. We hate complexity. We will always find ways to simplify. The best idea wins. Not hierarchy. Not seniority. We value healthy debate here — and the best idea always wins. Once the decision is made, we unite behind it.